To be successful in your role as a Sainsbury’s Home Delivery Driver, you’ll need to familiarise yourself with (or give yourself a quick recap on) using the relevant tech, including driver handsets.
There’s a full guide at the bottom of this FAQ, but the main things you need to know, in relation to the handsets, are:
1. What each of the various screens do: home screen, loading screen, orders screen and so on
2. How to use ‘Challenge 25’ if a customer has ordered certain age-restricted items
3. How to deal with any customer returns
4. What to do in the case of a failed delivery or a declined card
5. How to use the handset navigation to get to each delivery
6. How to message a customer if, for example, you’re running late
7. What to do once all deliveries are complete
8. What to do when you’re back at the store
Read the full instructions on using a Sainsbury’s handset here, for a smooth-running Home Delivery Driver shift.