Find out how Reiss was able to reach a 95% shift fulfilment rate and a 97% repeat worker rate with Indeed Flex

Nationwide, UK

The background

Reiss is a global luxury retail brand with over 70 stores across the UK. With this many stores to manage and an industry-leading reputation to uphold, having the right temporary staffing platform is vital to their success in achieving their company goals.

“Reiss is really fast-paced, and we want the retail operations to look seamless to customers. We wanted workers who could provide elevated customer service, even at short notice.” – Emma-Jane Walsh, Global Talent Partner for Retail

The challenges

  • Ramping up shift fulfilment during peak period
  • Last-minute worker absences
  • Accessing workers that meet the standards of their internal team
  • Needing transparency over fees and terms

“Store managers find the mobile app really useful because they are always on the go. When they find out about a sickness, they might not actually be working that day so it’s really important for them to be able to access the platform from wherever they are - to solve things at the last minute”

Emma-Jane Walsh, Global Talent Partner for Retail

The solution

Speed of access to workers

Consistency of choice over the right workers

Worker quality in peak season

The results


95% Shift fulfilment rate


97% Repeat worker rate


4.7/5 Average Flexer rating


100+ Workers in preferred worker pool

"Indeed Flex is transparent, easy to use, and we’ve had good feedback on the candidates - great consistency and reliability."

Emma-Jane Walsh, Global Talent Partner for Retail at Reiss

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