Reiss case study | Indeed Flex UK

The background

Reiss is a global luxury retail brand with over 70 stores across the UK. With this many stores to manage and an industry-leading reputation to uphold, having the right temporary staffing platform is vital to their success in achieving their company goals.

“Reiss is really fast-paced, and we want the retail operations to look seamless to customers. We wanted workers who could provide elevated customer service, even at short notice.” – Emma-Jane Walsh, Global Talent Partner for Retail

The challenges

Ramping up shift fulfilment during peak period
Last-minute worker absences
Accessing workers that meet the standards of their internal team
Needing transparency over fees and terms

“Store managers find the mobile app really useful because they are always on the go. When they find out about a sickness, they might not actually be working that day so it’s really important for them to be able to access the platform from wherever they are - to solve things at the last minute”

Emma-Jane Walsh, Global Talent Partner for Retail

The solution

Speed of access to workers

Consistency of choice over the right workers

Reiss is able to choose the workers that they have been impressed with and build a pool of preferred repeat workers. Rating the workers also helps them to drive worker loyalty. Whether they are planning ahead for peak season or have a last-minute staff absence, their jobs are offered first to workers they know they can rely on.