The background
Reiss is a global luxury retail brand with over 70 stores across the UK. With this many stores to manage and an industry-leading reputation to uphold, having the right temporary staffing platform is vital to their success in achieving their company goals.
“Reiss is really fast-paced, and we want the retail operations to look seamless to customers. We wanted workers who could provide elevated customer service, even at short notice.” – Emma-Jane Walsh, Global Talent Partner for Retail
The challenges
- Ramping up shift fulfilment during peak period
- Last-minute worker absences
- Accessing workers that meet the standards of their internal team
- Needing transparency over fees and terms

“Store managers find the mobile app really useful because they are always on the go. When they find out about a sickness, they might not actually be working that day so it’s really important for them to be able to access the platform from wherever they are - to solve things at the last minute”
Emma-Jane Walsh, Global Talent Partner for Retail
The solution
Speed of access to workers
Consistency of choice over the right workers
Worker quality in peak season

The results
95% Shift fulfilment rate
97% Repeat worker rate
4.7/5 Average Flexer rating
100+ Workers in preferred worker pool
"Indeed Flex is transparent, easy to use, and we’ve had good feedback on the candidates - great consistency and reliability."
Emma-Jane Walsh, Global Talent Partner for Retail at Reiss