The brand and the business
Reiss, a global luxury brand with over 70 stores across the UK, operates in a fast-paced environment where maintaining an industry-leading reputation is paramount. Achieving their company goals hinges on having a temporary staffing platform that ensures seamless retail operations and supreme customer service.
The challenges
Reiss faced critical staffing challenges, particularly during peak periods and when confronted with last-minute worker absences. Their primary need was consistent access to high-quality workers who could meet the stringent standards of their internal teams, all while demanding transparency over fees and terms. They needed a solution that could quickly provide reliable talent and uphold their brand’s luxury experience.
“Reiss is really fast-paced, and we want the retail operations to look seamless to customers. We wanted workers who could provide elevated customer service, even at short notice.”
Emma-Jane Walsh, Global Talent Partner for Retail, Reiss
The Indeed Flex solution
Speed of access to workers
Indeed Flex directly addressed Reiss’s need for speed. Each Staffing Manager at Reiss gained instant access to a local Marketplace of verified, high-quality, and committed Flexers. This allowed the team to browse dedicated worker profiles and quickly find the right support, even for last-minute needs.
As Emma-Jane Walsh, Global Talent Partner for Retail at Reiss, noted; “Store managers find the mobile app really useful because they are always on the go. When they find out about a sickness, they might not actually be working that day so it’s really important for them to be able to access the platform from wherever they are – to solve things at the last minute.”
Choice of the right workers
Indeed Flex provided Reiss with total control of their talent pool. Reiss managers could choose workers who impressed them, building a pool of preferred repeat Flexers.
The platform’s rating system allowed them to drive worker loyalty, ensuring that whether planning ahead for peak season or dealing with a sudden absence, jobs were first offered to workers they knew they could rely on.
Worker quality in peak season
Maintaining quality during high-demand periods was crucial for Reiss. Indeed Flex ensured this by requiring all Flexers to undergo one-to-one interviews and verification before joining the platform.
This rigorous screening allowed Reiss to find Flexers best suited to their luxury stores and possessing the precise skills required.
"Indeed Flex is transparent, easy to use, and we’ve had good feedback on the candidates - great consistency and reliability."”
Indeed Flex delivered transformative results for Reiss, directly addressing their challenges and improving operations:
95% shift fulfilment rate
97% repeat worker rate
Over 100 workers in preferred worker pool
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