Find out how Malmaison and Hotel Du Vin was able to reach a 95% fulfilment rate

Nationwide, UK

The Background

With a people-first approach to staffing, Malmaison and Hotel Du Vin are passionate about investing in and supporting its employees. By becoming an Indeed Flex partner, they have been able to continue to achieve their business objectives in a way that suits them.

“Malmaison and Hotel Du Vin doesn’t offer zero-hour contracts, which restricts flexibility when footfall fluctuates. Following a natural attrition of vacancies, we decided to use a flexible, temporary workforce strategy. We intended for temporary workers to make up 15-20% of the entry-level team member workforce.” – Ben Gabbitas, Head of Onboarding and Recruitment

The Challenges

  • Staff retention
  • A housekeeper shortage
  • Accessing workers that meet the “Gold-standard” of their internal team
  • Scope of fulfilment

“It’s a big advantage that we don’t have to phone lots of different agencies to get one job filled, and it has introduced us to agencies we wouldn’t have necessarily used in the past”

Ben Gabbitas, Head of Onboarding and Recruitment

The solution

Speed of access to workers

Smart-matched to workers with the right skillset

Nationwide coverage to Flexer or agencies in their area

Female housekeeper with clean towels in the hotel room

The results


95% Shift fulfilment rate


93% Repeat worker rate


5/5 Average Flexer rating


100+ Workers in preferred worker pool

"The General Manager put out the shifts on Indeed Flex, and we filled the shifts with four workers who had worked for us over the summer. On Christmas Day, he came into work expecting to be short-staffed, but he found out that he had four workers waiting at the backdoor who had picked up the shifts."

Ben Gabbitas, Head of Onboarding and Recruitment

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