Find out how Atlas Hotels were able to reach a 91% shift fulfilment rate with Indeed Flex

Across 58+ venues nationwide, UK

The background

Atlas Hotels are an award-winning hotel franchise group with over 58 venues across the UK, including Holiday Inn Express and Hampton by Hilton sites. With this many hotels to manage and an industry-leading reputation to uphold, having the right temporary staffing platform is vital to the success of their company goals.

Trying to recruit staff in the last two years was a nightmare. So that’s when we started using Indeed Flex, it’s been sort of fundamental in helping us survive really. We had lots of gaps to fill, and we just weren’t able to use our previous recruitment methods.” – Derek Ramsay, Head of Operations at Atlas Hotels

The challenges

  • Staff attraction after COVID-19
  • Last-minute worker absences
  • Not enough visibility over agency usage and spend across venues
  • Needing more control over staffing costs

“Previously, we had no sight of what our agency spend was or who was using it. Since using Indeed Flex, we’ve been able to access a lot of that management information.”

Derek Ramsay, Head of Operations at Atlas Hotels

The solution

Speed of access to workers

Worker engagement and consistency

Visibility over agency spend

Housekeeper with Cotton Towels

The results


91% Shift fulfilment rate


91% Repeat worker rate


5/5 Average Flexer rating

"Our experience with Indeed Flex has been seamless and easy. It's an easy platform to use. We've got visibility to see what's happening."

Derek Ramsay, Head of Operations at Atlas Hotels

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