Find out how Aimbridge was able to reduce their agency spend by 40% with our Managed Service Provider solution

Nationwide, UK

The background

Previously Interstate Hotels & Resorts, Aimbridge EMEA has over 114 venues across the UK and Europe. In their goal to achieve operational excellence, having a tool that suits them to manage their temporary workforce was imperative.

“We needed a centralised tool that allowed hotels to maintain great existing relationships with partner agencies, whilst providing us with insight into usage, compliance, and expenditure” – Nicole Kirkland Director of Talent at Aimbridge EMEA

The challenges

  • Lack of control over existing agency use
  • Not having enough visibility over agency spend
  • Inconsistent processes for onboarding new suppliers
  • Limited access to reporting and analytics

“Using Indeed Flex's MSP solution has been a massive support for Aimbridge. It will remain a key tool for us that bridges the gap between our central team and local partner agencies.”

Nicole Kirkland Director of Talent at Aimbridge EMEA

The solution

Simplified supply chain management

Agency partner management

Reporting and analytics

Product training for all users

The results


40% Reduction in agency spend in 12 months


4.7/5 Average Flexer rating


96% Flexer show rate

"The support from the partner agency team in onboarding new suppliers has been very impressive, we have a dedicated team for each region to provide local support.”

Nicole Kirkland Director of Talent at Aimbridge EMEA

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