We truly value hearing from our Flexers because it’s the best way for us to grow and improve the service we offer. In May, we sent out a survey to get your feedback on your experience with Indeed Flex. Thanks to the amazing response we received, we now have a much clearer picture of how we’re doing—both the highlights and the areas where we can improve.
So, what did you have to say, and what are our next steps?
What we’re getting right
Overall
76% of you told us that you expect to be working with Indeed Flex in the next 6 months! This is great to hear and has increased by 8% from when we asked last year.
Our App
We work hard to make the Indeed Flex app as user-friendly as possible, ensuring that you, our Flexers, can access work quickly and easily. We’re thrilled to hear that 91% of you find the app easy to use
Expectations
We put a lot of effort into keeping Flexers informed and ready for what’s next, so we’re thrilled to hear that 9 in 10 of you feel that you are clear on what is expected of you after reading the job descriptions in the app.
What makes us unique, in your eyes
Flexibility and choice
At Indeed Flex, we aim to provide temporary work that fits seamlessly into your lifestyle. We’re delighted to hear that, in your view, the ability to choose your own schedule and quickly access work through the app are what makes us stand out.
App features and functionality
We’re dedicated to making our app as user-friendly as possible, with features designed to streamline your experience. We’re excited to hear that so many of you believe these functions are what truly set us apart!
What’s not so good (and how we’re working to fix it)
Currently, only 31% of you can always find a job on our app when you need one. While we’ve seen some progress since last year, we’re still dedicated to increasing the number of available shifts for our Flexers.
What we are doing to fix this issue
- Our client teams are working harder than ever, with our current employers, to increase the number of shifts available and to provide more consistent shift volumes.
- We’ve cut down on recruitment and are only actively recruiting new Flexers in areas where we don’t already have Flexers for available shifts.
- We’re working on our job-matching process, to ensure that you see the right shifts at the right time.
It also goes without saying that we’re always actively looking for new clients to provide shifts for you.
NEW! Indeed Flex Levels rewards program
You told us that consistency of work was one of the key benefits you want. Good news! Our Indeed Flex Levels programme rewards you with earlier access to shifts the higher up the levels you go, plus other exclusive perks and rewards at each stage. Learn more about Indeed Flex Levels here.
Your feedback is invaluable to us—it helps us understand how we can grow and enhance the service we provide. We’ll be checking in over the next few months to hear how you’re finding the app. Our goal is to deliver the best possible version of Indeed Flex, so we truly appreciate your input.
Until next time,
Indeed Flex
