At Indeed Flex, we believe workers should never have to pay to access their own earnings. Unlike other gig platforms that impose hidden fees or force workers into unfair payment structures, we ensure that our workforce is paid transparently, on time, and without unnecessary deductions.
Ultimately this leads to greater worker satisfaction and loyalty, which leads to better retention and consistency, in the long term.
As part of the Indeed family, we’re committed to ethical and innovative practices that put workers first, ensuring they receive fair pay, have control over their schedules, and access benefits that support their long-term success and wellbeing.
This commitment doesn’t just benefit workers—it ensures businesses receive reliable, motivated professionals who consistently perform at their best. Our approach means:
- No hidden payment fees – Workers receive their wages promptly without penalty.
- Full transparency – Clear, upfront pay rates with no last-minute deductions.*
- Real employment protections – Ensuring workers aren’t misclassified or left without rights.
- Better work opportunities – Matching businesses with top talent who are valued and fairly compensated.
* The only occasion on which a worker (or ‘Flexer’) may incur a small fee, is when accessing our Instant Pay service, mentioned below, whereby our third-party provider charges £1.50 per transaction.
Here’s how our worker-first approach ensures you benefit from an engaged and motivated workforce.
1. Ensuring financial security for workers
We understand that financial stability is critical for workers to deliver consistent, high-quality performance.
To support this, we’ve developed systems to ensure timely and transparent payment processes:
- Flex Instant Pay: Workers have the option to access their wages immediately after completing a shift, providing financial flexibility that reduces stress and boosts productivity.
- On-time payments: For those who prefer standard payment terms, we ensure all workers are paid promptly and reliably, at the same time every single week, so they can focus on delivering great results.
- Transparent pay structures: Workers see full pay details up front, creating trust and eliminating concerns that might distract them from their work.
By taking care of financial security, we help workers stay focused, ensuring they perform at their best on every shift.
2. Supporting workers through technology
Workers who feel supported and valued are more likely to deliver for your business. That’s why we’ve built a platform that provides workers with the tools, resources, and flexibility they need to succeed:
- Comprehensive support: Our team is available, round the clock, to assist workers with any concerns or queries, ensuring they’re ready and confident to take on their shifts.
- User-friendly technology: Our app simplifies the process of finding, managing, and tracking shifts, allowing workers to focus on their role and avoid unnecessary hassle.
- Performance-based incentives: Employers are able to rate the performance of individual workers and, based on those ratings, workers can achieve certain levels and the specific rewards that come with them, boosting morale and encouraging them.
- Training and resources: We offer clear shift expectations, tips, and free certification, where necessary, to help workers excel, so they show up prepared, with the right skills and knowledge to perform at their best.
3. PAYE: security and compliance guaranteed
Unlike platforms that rely on freelance or self-employed models, all workers at Indeed Flex are paid through PAYE (Pay As You Earn). This provides them with the stability and rights they deserve while ensuring your business benefits from a fully compliant workforce:
- Statutory benefits: Workers are entitled to holiday pay and sick pay, helping them stay healthy and motivated to deliver for your business.
- Tax compliance: All tax and National Insurance contributions are handled seamlessly, giving you peace of mind that your workforce is fully compliant with UK regulations.
- Optional pension integration: Workers are auto-enrolled into a pension scheme with our chosen provider, offering them financial security for the future, but they are free to opt out at any time.
By offering these protections, we attract and retain top talent, so you always have access to the best available pool of workers.
4. Backed by the strength of Indeed
As part of the Indeed family, we bring the same level of trust, scale, and ethical practices that have made Indeed a global leader in recruitment:
- Trusted by workers: Our worker-first approach is guided by Indeed’s commitment to fairness and transparency, ensuring workers are treated well and perform at their best.
- Access to a skilled talent pool: We leverage Indeed’s extensive network to connect you with highly qualified workers across a range of industries.
- Innovative technology: From Flex Instant Pay to real-time worker tracking, to complete agency management, our platform is built to drive efficiency and boost performance across your business.
5. Why putting workers first also benefits employers
We’ve designed our platform with a simple philosophy: happy workers deliver better results. By putting workers first, we help propel your business forwards through:
- Reliable performance: Workers who feel valued and supported are more likely to show up prepared, engaged, and ready to deliver.
- Reduced turnover: Our worker-first approach encourages loyalty and retention, meaning you benefit from a stable and consistent workforce.
- Improved employer branding: Businesses that prioritise worker welfare, through partners like Indeed Flex, are more attractive to top talent, helping you stand out in competitive industries.
The Indeed Flex advantage for employers
By putting workers first, we ensure your business has access to a motivated, high-performing workforce that consistently delivers results. With the strength of Indeed behind us and innovative tools like Flex Instant Pay and Indeed Flex Levels, we’re showing just what flexible staffing can achieve—for workers and employers alike.
