A seamless luxury experience with Reiss and Indeed Flex
As a global luxury brand, Reiss operates over 70 stores across the UK. In this fast-paced retail environment, maintaining an impeccable reputation and delivering a seamless customer experience is everything. For Reiss, achieving their business goals meant finding a reliable temporary staffing partner who could uphold their brand’s high standards.
The challenge: Finding quality talent, fast
Reiss faced a critical challenge: finding reliable, high-quality temporary staff, especially during peak season or when sudden absences occurred. They needed a solution that could quickly connect them with top-tier talent who understood their luxury brand while also providing transparency on fees.
“Reiss is really fast-paced, and we want the retail operations to look seamless to customers. We wanted workers who could provide elevated customer service, even at short notice.”
Emma-Jane Walsh, Global Talent Partner for Retail, Reiss
The Indeed Flex solution
Indeed Flex provided a powerful solution to these challenges, built on three core pillars: instant access, control and quality.
Instant access to workers
Indeed Flex gave every Reiss manager instant access to a local marketplace of pre-vetted, high-quality workers. With dedicated worker profiles, managers could quickly find the right support, even for last-minute needs. The mobile app made it even easier. As Emma-Jane Walsh noted:
“Store managers find the mobile app really useful because they are always on the go. When they find out about a sickness, they might not actually be working that day so it’s really important for them to be able to access the platform from wherever they are – to solve things at the last minute.”
Complete control
Indeed Flex put Reiss firmly in control of their talent pool. Managers could choose workers who impressed them and build a list of preferred, repeat Flexers.
The rating system created loyalty, ensuring that jobs were first offered to trusted workers, whether for planned peak-season shifts or last-minute emergencies.
Uncompromising quality
Maintaining quality during high-demand periods was non-negotiable. Indeed Flex ensures this by putting every Flexer through a rigorous screening process, including one-on-one interviews.
This ensured that Reiss could find professionals best suited for their luxury stores and who possessed the precise skills required.
"Indeed Flex is transparent, easy to use, and we’ve had good feedback on the candidates - great consistency and reliability."”
Indeed Flex delivered transformative results for Reiss, directly addressing their challenges and improving operations:
95% shift fulfilment rate
97% repeat worker rate
Over 100 workers in preferred worker pool
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