The background
As a hub for Edinburgh airport and surrounding attractions, this DoubleTree hotel needed a flexible and reliable source of top-quality hospitality workers.
“Indeed Flex allows us to cover 80% of our business with contracted staff but not have the fixed costs of having people tied into contracts in quieter months. We can ‘flex’ to business demands without having to source and recruit for seasonal roles.” – Alex Patillo, Operations Manager at DoubleTree by Edinburgh Airport
The challenges
- Unpredictable and last-minute surges in bookings requiring access to a large pool of housekeeping staff
- Finding quality workers with the right skills and experience to meet the hotel’s standards
- Having a very manual process for calling staff in, taking too much time to fill spots
“I’ve been most impressed with the speed we can fill housekeeping roles, last minute. Templates make adding extra staff a very fast process. As an airport, having the option to arrange Housekeeping staff at 7pm for a lastminute flight delay, without the hassle of calling 15 people, is so much simpler.”
Alex Patillo, Operations Manager at DoubleTree by Edinburgh Airport
The solution
Easy job posting and templates
Worker ratings and bespoke talent pools
Easy invoicing and timesheets
The results
95% Shift fulfilment rate for Housekeeping shifts
100% Repeat worker rate for Housekeeping shifts
5 Average worker rating
"The provisional costing before committing makes costs clear."
Alex Patillo, Operations Manager at DoubleTree by Edinburgh Airport