The background
For a leading national supermarket facing challenges in attracting and retaining quality contingent workers, while grappling with escalating agency costs, we became a strategic partner through a transformative solution: our unique Flex Plus VMS technology across 2000+ stores.
This revolutionary approach streamlined their supplier network, standardised rates, and ensured cost consistency, leading to substantial savings. Our unique end-to-end contingent staffing solution provided the client with direct access to over 165,000 pre-qualified Drivers and Replenishment workers combined with unrivalled account support.
This strategic transition resulted in remarkable savings of £640,000 in agency fees in 2022 alone, underscoring the effectiveness of our approach compared to their previous procurement model.
The challenges
- Decentralised agency relationships across 2,000+ locations led to inconsistent pricing structures and a fragmented supplier network.
- Spiralling agency spend due to limited oversight, lack of rate standardisation, and absence of consolidated reporting.
- Difficulty attracting and retaining quality contingent workers quickly and at scale, especially during peak trading periods.
- Manual, outdated processes hindered visibility into worker performance and agency effectiveness, limiting opportunities for optimisation.
The solution
A strategic partner in the client’s recruitment mix
Control and choice at site level
Nationwide recruitment and upskilling
Onboarding all agencies in one place
The results
98% fill rate
30% saved on agency staff in a year
98% repeat worker rate