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Indeed Flex Agency Partner Network: Invoicing Guidelines

Invoicing Guidelines

Indeed Flex are a proud signatory to the Prompt Payment Code. It is really important to us that our agency partner invoices are paid on time. To help us to achieve this, please ensure that your invoices follow the guidance below. Any invoices that do not follow these guidelines will be rejected.

Timesheets

  • Timesheets will be generated via the Indeed Flex platform. 
  • Timesheets will be provided electronically via the Indeed Flex Platform for all shifts worked Monday–Sunday the previous week.
  • The Customer will approve timesheets by Tuesday 11.59 pm for all shifts in the previous week Monday – Sunday 

Disputes

  • If a timesheet is disputed, the dispute must be raised within 48 hours of receiving the approved timesheet. 
  • No disputes beyond 48 hours will be considered.
  • Timesheet queries must be sent to [email protected]

Invoicing to Indeed Flex

  • Timesheets will be accessible for download via the Indeed Flex Platform for all shifts worked Monday – Sunday the previous week.
  • A Purchase Order (PO) will be assigned by Indeed Flex and emailed to the agency weekly on Wednesday
  • The PO MUST be included on each invoice sent to Indeed Flex or the invoice will be rejected
  • Invoices for shifts booked outside of the Indeed Flex platform will not be paid under any circumstances.

Invoices processing

  • One consolidated invoice must be sent weekly for the previous week.
  • Send only ONE invoice for the total value of all previous weeks’ shifts.
  • Invoices must be sent by email to [email protected].  
  • Any invoices received by post will not be processed.
  • A difference between the invoice value and the PO value will result in the rejection of invoice.  
  • ANY INVOICE WITHOUT A PO WILL BE REJECTED

Invoice guidelines

  • Address

Syft Online Ltd T/A Indeed Flex 
Ground Floor, 
20 Farringdon Road,
London, EC1M 3HE

  • Invoice Date (this must be date of sending)
  • All Invoices must include the following information:
    • Your company name and address
    • Your assigned Purchase Order Number (PO supplied by Indeed Flex)
  • Your unique invoice number
  • Adequate summary description (incl. date of supply)
  • Payment terms (are as per the date of receipt, and not the date of invoice)
  • Amount of the individual goods
  • Total amount payable
  • Bank details (incl. VAT registration number)
  • Please notify accounts payable if an invoice relates to a different period (e.g. invoice for w/e 1st Jan is sent w/e 22nd Jan).
  • Historic invoices will not be paid without prior approval.