DoubleTree case study

How DoubleTree built up a 100% repeat worker rate for Housekeepers to support them during flight delay surges

The background

As a hub for Edinburgh airport and surrounding attractions, this DoubleTree hotel needed a
flexible and reliable source of top-quality hospitality workers.

The challenges

• Unpredictable and last-minute surges in bookings requiring access to a large pool of housekeeping staff
• Finding quality workers with the right skills and experience to meet the hotel’s standards
• Having a very manual process for calling staff in, taking too much time to fill spots

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