We are hiring Bilingual Customer Service Representatives in Richardson, TX.

The Customer Service Experience Representative I is an entry-level position that works in a high-performance customer-focused team environment and is responsible for the execution of customer-oriented tasks. This position will also be responsible to provide effective resolution to customer issues. This is a customer service position in a fast-paced centralized accounting services environment providing financial services to community associations throughout North America.

Performance Responsibilities:

  • Answers incoming calls in a timely, professional and very courteous manner in English/Spanish
  • Exhibits professional behavior with both internal and external business associates that reflect positively on Associa and is consistent with company policies and practices
  • Demonstrates excellent flexibility and effective communication skills in their interactions with others
  • Troubleshoots and answers questions from homeowners relating to their account-Must apply common sense understanding all job-related tasks and interactions
  • Will follow routine protocols and must be able to identify when routines do not apply in a specific situation
  • Ability to identify and escalate calls to next level for additional assistance as necessary
  • Ability to multitask while taking incoming calls
  • Must demonstrate acceptable business writing skills
  • Provide courteous and proactive experience in the client’s information inquiry process

Requirements:

  • This role includes shift times anywhere from 9am-7pm, Monday through Friday. Must be able to work anytime between these hours.

Qualifications:

  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level-Knowledge of general office equipment (copier, fax, phone systems, etc.)
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
  • Knowledge of conflict resolution techniques at a proficient level
  • Professional communication skills (phone, interpersonal, written, verbal, etc.)
  • Professional customer service skills.
  • Self-motivated, proactive, detail-oriented and a team player
  • Confidentiality and discretion in the performance of all duties and responsibilities
  • Time management and time-critical prioritization skills

Education and Experience:

  • Must be bilingual (English and Spanish)
  • High School diploma or GED Required
  • Associates Degree Preferred
  • 0-3 years of directly related or closely related experience