Hiring Immediately – We are hiring a team of Customer Service Representative – Account Advisors for our dynamic lending client. This role is performed from their office in Longview, TX.
Start date: 9th August 2021
**Temp to Perm Opportunity**
This role requires 100% attendance during training (paid). Please apply if you can attend 100% of the training from 9-20 August (Mon to Fri) 8 am-5 pm.
The Call Center Account Advisor is responsible for contacting account portfolios while delivering a best-in-class customer service experience to our borrowers and clients.
- Meet and surpass key performance indicators as specified by Management.
- Provide an exceptional customer experience within all communication channels.
- Knowledge and adherence to specific guidelines by portfolio
- Advising borrowers of all options available to them specific to portfolio (forbearance, modified payment plans, deferments available, etc.)
- Properly follow up on all assigned tasks as needed.
- Process all transactions and communications accurately
- Protect consumer data in all communications.
- Strictly adhere to department standards for maintenance and documentation of borrower accounts by consistently maintaining current borrower, collateral, and status information on all accounts.
- Promote good working relations with all other internal and external teams.
- Perform other tasks and special projects as requested by Call Center Management to ensure proper functioning of the Department.
- Other duties as assigned.
- High School Diploma or equivalent required.
- Six (6) months of collection/customer service experience in a call center environment.
- Intermediate or greater knowledge of software such as Microsoft Windows, Microsoft Office Programs, and various Internet Browsers preferred.
- Exceptional customer service skills, good communication, and organization skills.
- Able to handle diverse duties and changing processes/deadlines.
- Ability to work in a fast-paced environment.
- Ability to work in teams.
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