Hiring Immediately – We are hiring a team of Customer Service Representative – Account Advisors for our dynamic lending client. This role is performed from their office in Longview, TX.

Start date: 9th August 2021

Pay: $13/hour

**Temp to Perm Opportunity**

This role requires 100% attendance during training (paid). Please apply if you can attend 100% of the training from 9-20 August (Mon to Fri) 8 am-5 pm.

The Call Center Account Advisor is responsible for contacting account portfolios while delivering a best-in-class customer service experience to our borrowers and clients.

Your Role:

  • Meet and surpass key performance indicators as specified by Management.
  • Provide an exceptional customer experience within all communication channels.
  • Knowledge and adherence to specific guidelines by portfolio
  • Advising borrowers of all options available to them specific to portfolio (forbearance, modified payment plans, deferments available, etc.)
  • Properly follow up on all assigned tasks as needed.
  • Process all transactions and communications accurately
  • Protect consumer data in all communications.
  • Strictly adhere to department standards for maintenance and documentation of borrower accounts by consistently maintaining current borrower, collateral, and status information on all accounts.
  • Promote good working relations with all other internal and external teams.
  • Perform other tasks and special projects as requested by Call Center Management to ensure proper functioning of the Department.
  • Other duties as assigned.

Requirements:

  • High School Diploma or equivalent required.
  • Six (6) months of collection/customer service experience in a call center environment.
  • Intermediate or greater knowledge of software such as Microsoft Windows, Microsoft Office Programs, and various Internet Browsers preferred.
  • Exceptional customer service skills, good communication, and organization skills.
  • Able to handle diverse duties and changing processes/deadlines.
  • Ability to work in a fast-paced environment.
  • Ability to work in teams.

About Indeed Flex

Join Indeed Flex, the staffing platform of Indeed – where we help you to get jobs with our clients directly. With Indeed Flex, you’re in control, managing when and where you work, building a work schedule that suits you. Through our app, you are able to browse jobs near you and get paid weekly directly into your bank account.

*Terms & Conditions apply. Visit www.indeedflex.com/flexer-terms for full details.