If you made a booking before the 4th April 2022 for a shift starting after this date, it is possible that the changes to how we display Holiday Pay on the app has impacted how your rate is displayed.

For every hour you work, you earn an additional 12.07% in Holiday Pay. This has previously been displayed as part of the total rate per shift on the Indeed Flex app. For example, a role available for £11.21 per hour equated to a base rate of £10.00 per hour and Holiday Pay worth £1.21.

Roles available across the Indeed Flex app will now solely display the base rate per hour, exclusive of the Holiday Pay you will earn. Holiday Pay will continue to be calculated at a rate of 12.07% per hour for every hour you work, however it will now be displayed as an available balance on your payslip.