Roles available across the Indeed Flex app will now solely display the base rate per hour, rather than including the Holiday Pay you will earn.

Holiday Pay will continue to be calculated at a rate of 12.07% per hour for every hour you work, however it will now be displayed as an available balance on your payslip.

Rather than automatic payment per week, your Holiday Pay will now accrue over time until you determine when you wish to receive payment. This change provides you with greater control over how you wish to use your Holiday Pay, whether to cover holiday leave or to receive it as a cash sum at a time of your choosing. Every Monday, we will send SMS communications to all Flexers that have accrued Holiday Pay, providing you with the option to trigger payment. Alternatively, you can also request payment of Holiday Pay via the Support section of the Indeed Flex app.

Why is this change happening?

This change is designed to give you greater visibility of the Holiday Pay you earn whilst working with Indeed Flex, as well as control over when you want it to be paid. The option to allow Holiday Pay to accrue over time presents an opportunity for Flexers to take time off and ensure an income, or receive a cash sum at the time of their choosing.

How is my holiday pay rate calculated?

Holiday Pay is calculated at a rate of 12.07% of your pay per hour. There is no change that has been made to this rate.

How can I claim my holiday pay?

Every Monday, we will send SMS communications to all Flexers that have accrued Holiday Pay, providing them with the option to trigger payment. Alternatively, you can also request payment of Holiday Pay via the Support section of the Indeed Flex app.

What are the benefits of booking holiday leave?

We appreciate all of your hard work for Indeed Flex, however it is important to take time off to rest and recharge, mentally and physically. You have control over whether you wish to use your Holiday Pay to cover holiday leave or to receive it as a cash sum at a time of your choosing.

How will I know how many hours I have accrued?

Every Monday, we will send SMS communications to all Flexers that have accrued Holiday Pay, providing them with the option to review their balance and trigger payment.

Can I opt-out of holiday pay?

Holiday Pay is an entitlement of every Flexer that works for Indeed Flex. However, if you do not wish to claim your Holiday Pay, it will continue to accrue until the end of the financial year at which point a cash sum will be paid to you.

What happens if I don’t take my holiday?

You are not at risk of losing unpaid Holiday Pay. If you have any unclaimed Holiday Pay by end of the financial year, it will be paid out to you as a cash sum.

Can I opt to receive my holiday pay up front like I used to be able to?

Unfortunately not. However, if you wish to claim your Holiday Pay each week to top up your standard pay rate, please trigger payment via the SMS communications you will receive each Monday.

Once requested when will my holiday be paid?

Holiday Pay will be processed at the first opportunity as per the standard Indeed Flex payroll process.

What’s the smallest amount of holiday time I can take?

There is no minimum or maximum limit to the Holiday Pay you can instruct to be paid.

Will holiday pay be accrued for cancelled shifts?

No, Holiday Pay can only be earned for shifts you have worked.

How will double time, bank holidays & night shifts affect Holiday accrued?

Holiday Pay is always calculated at a rate of 12.07% of the hourly rate you receive. If your hourly rate is increased, you will naturally earn more Holiday Pay however the calculation of 12.07% will not change.

Will I be paid any holiday pay for overbook shifts where I am not required?

No, Holiday Pay can only be earned for shifts you have worked.

I’ve been sent home early, how will this impact my accrued holiday?

You will only receive Holiday Pay for the hours you have worked. If your hours are reduced, you will only accrue Holiday Pay for those hours.

I have just received my payslip, and I think I have been paid less than I should have. Please clarify.

Please contact us via the Support section of the Indeed Flex app and we will be happy to discuss any queries you have in more detail.

I read in the news that the National Minimum Wage is increasing but my pay has gone down, why?

The National Minimum Wage increases on 1st April 2022, raising the hourly rate for people aged 23 years and over to £9.50 (an increase of 6.6% from 2021/22). As such, this increase will not affect any roles with a base rate higher than the new minimum wage.

Calculations for Holiday Pay remain at 12.07% of your hourly rate. There has been no change made to this calculation from 2021/22.

However, as of 6th April 2022, National Insurance contributions have risen by 1.25%, therefore is likely to be responsible for any changes you see on your payslip.

If you have any concerns, please contact us via the Support section of the Indeed Flex app and we will be happy to discuss this in more detail.

What does accrue mean?

To accrue is to accumulate or receive payments or benefits over time. In this instance, your Holiday Pay will accrue or accumulate over time until you instruct us to make a payment to you.

How will this impact my minimum rate?

Previously, the base rate for a role and the Holiday Pay you would earn per hour were displayed as the total rate for any role within the Indeed Flex app. From 4th April 2022, the app will now solely display the base rate per hour, exclusive of the Holiday Pay you will earn. You will continue to earn Holiday Pay at a rate of 12.07% per hour for every hour you work, however it will now be displayed as an available balance on your payslip.

When will this come into effect?

This change commences on the 4th April 2022.

I have a shift in 24 hours, will my holiday hours cover me/save me a strike?

No, if you cancel a shift within 24 hours you will still receive a strike against your profile providing there are no extenuating circumstances.

Can I take holiday at the last minute without getting a strike if I have an emergency?

If you cancel a shift within 24 hours you will receive a strike against your profile. However, if you have an emergency and do not believe a strike is appropriate given the circumstances, please contact our Support team via the Support section of the Indeed Flex app and they will be happy to discuss this in more detail.

How will the NI or tax adjustments be done?

National Insurance and Tax Adjustments will be calculated in the same manner as they have been previously and are adapted in line with the amount you earn. These are clearly displayed on your payslip. Please note as of 6th April 2022, National Insurance contributions will rise by 1.25%.

If I haven’t accrued enough holiday, can I take unpaid leave?

Yes. If you do not have a shift booked or are able to appropriately cancel booked shifts with sufficient time in advance to avoid a strike against your profile, you will be able to take unpaid leave.

I worked over 2 days, how does that affect the holiday pay?

Holiday Pay is calculated at a rate of 12.07% of your pay per hour. For every hour you work, you earn Holiday Pay.

Do we have somewhere in-app to book this?

Presently, all Holiday Pay requests will be managed via SMS communications or via the Support section of the Indeed Flex app. We are in the process of developing a bespoke page within the app to support requests and will communicate its availability when appropriate.

What is the default procedure, would it be weekly or ‘stored’?

Each week, once timesheets have been approved, your Holiday Pay will be calculated based upon your hourly rate and the number of hours you have worked that week. Once determined, your Holiday Pay will be added to your balance. Every Monday, we will send SMS communications to all Flexers that have accrued Holiday Pay, providing them with the option to trigger payment.

My pay rate has changed since I booked, why?

If you made a booking before the 4th April 2022 for a shift starting after this date, it is possible that the changes to how we display Holiday Pay on the app has impacted how your rate is displayed.

For every hour you work, you earn an additional 12.07% in Holiday Pay. This has previously been displayed as part of the total rate per shift on the Indeed Flex app. For example, a role available for £11.21 per hour equated to a base rate of £10.00 per hour and Holiday Pay worth £1.21.

Roles available across the Indeed Flex app will now solely display the base rate per hour, exclusive of the Holiday Pay you will earn. Holiday Pay will continue to be calculated at a rate of 12.07% per hour for every hour you work, however it will now be displayed as an available balance on your payslip.